3 Management Functional Areas
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PvD
3.8 MFA versus LLA
Relation between Management Functional Areas and Logical Layered Architecture
Overview
The Logical Layered Architecture defines the information hierarchy, i.e. stacked horizontal layers. The Management Functional Areas defines functions independent of these layers, i.e. orthogonal to it, or vertical.
It seems natural to identify subfunctions at the intersections in the matrix of horizontal layers and vertical management areas. However, subfunctions of the Functional Management Areas in general do not map exactly to one particular layer; they are often between layers or comprise multiple layers.
Example: Fault Management includes a function 'fault correlation' (i.e. conclude that multiple fault reports are caused by the same fault). This function however will exist at EML (correlate faults within a NE), at NML (correlate faults between NEs), and at SML (Trouble Management).
Also, the Management Functional Areas are not autonomous and have considerable overlap. For example SLA management (PM) requires performance data for individual users, which overlaps the billing data (AM) for that user. AM should keep track of resource costs, which overlaps PM data for usage.
Some map can be created, but as most functions cross layers it is not a true matrix.
The tables below have a column for each layer of the Logical Layered Architecture, plus an area between the layers to reflect overlap. You will find subfunctions of each Management Functional Area positioned in or between the layers.
BML | bml/ sml | SML | sml/ nml | NML | nml/ eml | EML | eml/ nel | NEL |
---|---|---|---|---|---|---|---|---|
Trouble Ticketing | ||||||||
Fault Reporting | ||||||||
Fault Correlation | ||||||||
Test Management |
BML | bml/ sml | SML | sml/ nml | NML | nml/ eml | EML | eml/ nel | NEL |
---|---|---|---|---|---|---|---|---|
Service creation | ||||||||
Customer management | Subscriber mgt | |||||||
Service activation | ||||||||
Helpdesk | ||||||||
Service Order | ||||||||
Workforce management | ||||||||
WorkOrder management | ||||||||
Geographical Info Sys | ||||||||
Cable management | ||||||||
Marketing support | ||||||||
Sales support | ||||||||
Contract mgt | ||||||||
Service planning | ||||||||
Network planning | ||||||||
Equipment planning | ||||||||
Equipment provisioning | ||||||||
Installation support | ||||||||
Routing mgt |
BML | bml/ sml | SML | sml/ nml | NML | nml/ eml | EML | eml/ nel | NEL |
---|---|---|---|---|---|---|---|---|
Tariff def | ||||||||
Tariff set | Tariff set | |||||||
Billing | Data collection & Charging | Usage meetering | ||||||
Invoicing | Hot Charging | |||||||
Accounting |
BML | bml/ sml | SML | sml/ nml | NML | nml/ eml | EML | eml/ nel | NEL |
---|---|---|---|---|---|---|---|---|
Capacity Management | ||||||||
Service predictions | Capacity planning | |||||||
Capacity control | ||||||||
Traffic control | ||||||||
Maintenance Surveillance | ||||||||
User services | ||||||||
Reporting | ||||||||
SLA management | SLA collection | |||||||
CNM | CNM | |||||||
Measure | ||||||||
Collect & Aggregate | ||||||||
Analyse | Analyse | |||||||
Deduce | Deduce | |||||||
Predict | Plan | |||||||
Adapt (CM) | ||||||||
Service performance |
BML | bml/ sml | SML | sml/ nml | NML | nml/ eml | EML | eml/ nel | NEL |
---|---|---|---|---|---|---|---|---|
Security | ||||||||
Security | ||||||||
Security |
Most processes in network management are part of a cycle, i.e. an activity is not stand-alone but part of an set of interconnected processes and executed cyclically.
OSSes are to support business processes. There is not necessarily a one-to-one mapping of a business process to an OSS:
The following processes are described as a cyclic sequence of steps:
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