3 Management Functional Areas
Last update PvD

3.8 MFA versus LLA

Relation between Management Functional Areas and Logical Layered Architecture

Overview

  1. Introduction
  2. FM
  3. CM
  4. AM
  5. PM
  6. SM
  7. Process Cycles

Introduction

The Logical Layered Architecture defines the information hierarchy, i.e. stacked horizontal layers.  The Management Functional Areas defines functions independent of these layers, i.e. orthogonal to it, or vertical.

It seems natural to identify subfunctions at the intersections in the matrix of horizontal layers and vertical management areas.  However, subfunctions of the Functional Management Areas in general do not map exactly to one particular layer; they are often between layers or comprise multiple layers.

Example:  Fault Management includes a function 'fault correlation' (i.e. conclude that multiple fault reports are caused by the same fault).  This function however will exist at EML (correlate faults within a NE), at NML (correlate faults between NEs), and at SML (Trouble Management).

Also, the Management Functional Areas are not autonomous and have considerable overlap.  For example SLA management (PM) requires performance data for individual users, which overlaps the billing data (AM) for that user.  AM should keep track of resource costs, which overlaps PM data for usage.

Some map can be created, but as most functions cross layers it is not a true matrix.
The tables below have a column for each layer of the Logical Layered Architecture, plus an area between the layers to reflect overlap.  You will find subfunctions of each Management Functional Area positioned in or between the layers.


FM

Fault Management
BMLbml/
sml
SMLsml/
nml
NMLnml/
eml
EMLeml/
nel
NEL
 Trouble Ticketing   
 Fault Reporting
Fault Correlation
Test Management

CM

Configuration Management
BMLbml/
sml
SMLsml/
nml
NMLnml/
eml
EMLeml/
nel
NEL
Service creation   
 Customer managementSubscriber mgt
Service activation
Helpdesk   
Service Order
Workforce management
 WorkOrder management
Geographical Info Sys 
Cable management
Marketing support  
 Sales support
Contract mgt
Service planning
  Network planning
 Equipment planning
Equipment provisioning
Installation support
Routing mgt  

AM

Accounting Management
BMLbml/
sml
SMLsml/
nml
NMLnml/
eml
EMLeml/
nel
NEL
Tariff def    
 Tariff setTariff set
BillingData collection & ChargingUsage meetering
Invoicing  Hot Charging
Accounting 

PM

Performance Management
BMLbml/
sml
SMLsml/
nml
NMLnml/
eml
EMLeml/
nel
NEL
 Capacity Management
Service predictionsCapacity planning 
 Capacity control
Traffic control
 Maintenance Surveillance 
User services
Reporting   
SLA managementSLA collection
CNMCNM
 Measure
Collect & Aggregate 
AnalyseAnalyse 
DeduceDeduce
PredictPlan
 Adapt (CM)
Service performance   

SM

Security Management
BMLbml/
sml
SMLsml/
nml
NMLnml/
eml
EMLeml/
nel
NEL
Security    
 Security
 Security

Process Cycles

Most processes in network management are part of a cycle, i.e. an activity is not stand-alone but part of an set of interconnected processes and executed cyclically.

OSSes are to support business processes.  There is not necessarily a one-to-one mapping of a business process to an OSS:

The following processes are described as a cyclic sequence of steps:


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